Return Policy

 

We are all only human and are here to help  ensure you are fully satisfied with your purchase. 

Please carefully review our Return Policy and Instructions below before sending your item back. 

You can contact us at customerservices@flamingorock.co.uk with any questions or concerns. 

RETURNS: All design your own products, sale items, Community and Veterans products are Non Returnable items. No exceptions. The term "Non Returnable" means an item can not be returned or exchanged.

Please note: If the order shipping details are incorrect, or when ordering personalised or design yourself items you have ordered the wrong size or colour, Flamingo Rock will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the correct information .

All returns must be received within 30 days of the original purchase date. Returns will be credited for the original purchase price minus the original shipping fee to the original payment method.. 

Gift Cards expire 1 Year after issue date. Unworn, unwashed, unaltered items may be returned as long as the original sticker or tags are attached. If items are returned appearing worn, with makeup, deodorant or hair on them, smelling of cigarette smoke, lotion or perfume, damaged, stickers and tags not attached, received after the 30 days from the order date or that are design your own or sales items, will not be accepted.

Holiday and Seasonal Gift Purchases: Please look for announcement regarding extended return times for the holidays.

HOW TO RETURN YOUR ORDER:

Please contact customerservices@flamingorock.co.uk before returning any items.

The fee to ship your return is not reimbursed. We are not responsible for any returns that may be lost or damaged in transit. Please keep your tracking number to provide customer service if necessary. All returns will be processed within 7-10 business days after we receive your package in the warehouse. You will receive an email once your refund has been processed.

 

Damaged Items

Upon receipt, please inspect your order right away. 

If you believe you have received damaged item, you must contact us within 3 days at customerservices@flamingorock.co.uk so we can help you with a replacement. We cannot issue a replacement once you have had the merchandise in your possion for longer than 3 days or have removed the tags or stickers or have worn the item.